Terms of Service

Last updated: 10 June 2026

1. Agreement

These Terms govern your use of 1 Sign (the “Service”), provided by [your registered company name] (“we”, “us”). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

2. The Service

1 Sign lets you and your engineers capture on-site job sign-offs with a customer signature, generate branded PDF certificates and deliver them by email, together with a control panel to manage your account, engineers and records.

3. Accounts

• You must provide accurate information and keep your login credentials secure.
• You are responsible for all activity under your account and your engineers’ accounts.
• You must be at least 18 and able to enter into a contract.

4. Acceptable use

You agree not to misuse the Service, including: breaking the law; uploading unlawful or infringing content; attempting to access other customers’ data; probing, scanning or attacking the Service; or reselling it without our permission.

5. Free trial, subscriptions & billing

• We offer a free trial (currently 7 days) with no card required. After the trial you must subscribe to a paid plan to keep using the Service.
• Paid plans are billed in advance on a recurring basis through our payment processor, Stripe. Prices are shown on our pricing page and may change with notice.
• You can manage, change or cancel your subscription at any time from your billing page. Cancellation takes effect at the end of the current billing period.
• Except where required by law, payments are non-refundable for partial periods.

6. Your content & responsibilities

You retain ownership of the data you and your engineers enter (“Your Content”), including your customers’ details and signatures. You are responsible for having the right and a lawful basis to collect and process Your Content, and for the accuracy of your sign-offs. We process Your Content only to provide the Service, as described in our Privacy Policy.

7. Intellectual property

The Service, software, branding and design are owned by us. We grant you a limited, non-exclusive, non-transferable right to use the Service while your account is in good standing. Your own logo and company details remain yours.

8. Availability

We work to keep the Service available and reliable but provide it “as is” without warranties. We may perform maintenance, update features, or suspend access where reasonably necessary (for example, for security).

9. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, data or goodwill. Our total liability arising from the Service is limited to the amount you paid us in the 12 months before the claim. Nothing limits liability that cannot be limited by law.

10. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate access if you breach these Terms or fail to pay. On termination your right to use the Service ends; we may delete your data in line with our Privacy Policy.

11. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

12. Contact

Questions about these Terms? Email support@1sign.co.uk.

This page is a general template and not legal advice — please have it reviewed for your business before going live.