Help & FAQ

Questions? We’ve got answers.

Everything you need to know about getting started, billing, engineers, signatures and security.

Getting started

Do I need a credit card for the demo?

No. The free demo runs for 7 days with no card required. Add a plan whenever you’re ready.

Do I need to install an app?

No — 1 Sign runs in any modern web browser on phones, tablets and laptops. Nothing to download.

How quickly can I start?

Register, confirm your email, and you’re in. Invite your engineers and you can complete your first sign-off in minutes.

Billing & plans

How does pricing work?

Pricing is per engineer — each plan includes a set number of engineer logins. See the pricing page for details.

Can I change plans later?

Yes. Upgrade or downgrade anytime from your billing page; changes apply to your subscription straight away.

How do I cancel?

Go to Billing → Manage subscription to open the secure Stripe portal, where you can update your card, switch plans or cancel. Cancellation takes effect at the end of your current billing period.

Is my payment secure?

Yes. Payments are handled by Stripe. We never see or store your card details.

Engineers & sign-offs

What counts as an engineer?

Each person with their own login to complete sign-offs. Your plan sets how many you can have active at once.

How do engineers get access?

You invite them by email from your control panel. They click the link, set a password, and get their own secure login.

How does the customer sign?

The customer signs directly on the engineer’s phone or tablet with a finger or stylus — no extra hardware needed.

What’s on the PDF certificate?

A tidy, professional PDF with your company logo and details, the captured signatures, the job information and a unique reference number — emailed instantly and saved to your account.

Can I customise the sign-off form?

Yes. You can build your own templates or clone one from the library and tailor the fields to your trade.

Security & data

Is my data private?

Always. Each account’s customers, jobs and signatures are fully isolated — no other account can see them.

Where is my data stored?

Securely on our hosting, encrypted in transit (HTTPS), with hashed passwords. See our Privacy Policy.

Can I download my sign-offs?

Yes. Every sign-off is saved to your control panel where you can search, view and re-download the PDF anytime.

How do I delete my data?

Contact us at support@1sign.co.uk and we’ll help you exercise your data rights.

Still need a hand?

We’re happy to help — or jump straight in with a free demo.

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